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Note: SAC are defined when a new or changed service is designed, and they may be updated or refined during the development or transition phase. They may cover functional and non-functional aspects of the specific service to be deployed. SAC are part of the service design and transition package (SDTP).
Service catalogue
The general description at IT SMS level according to the FitSM Family of standards (FitSM-0) Customerit is a customer-facing list of all live services offered along with relevant information about these services
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